Industries

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Complex-Product Experience

“Our methodology and frameworks, plus our team's specialist knowledge, let us bring design clarity to highly complex industries.”

Andrei Mihai

Andrei Mihai

Founder @ UXProject

Agri-Tech

Agri-tech field technology

Agri-Tech & Precision Farming

We have more data available now than ever, including in farming. Satellite imagery, sensor readings, yield forecasts. Now the challenge is to turn a map full of numbers into one clear decision someone can act on, without the struggle.

Struggles in This Industry

Conditions can’t be assumed

Software built for desk-based work rarely holds up outdoors. Every design choice starts from the conditions the product will actually face.

Low-connectivity use

Signal can become a problem in the fields, so critical tasks need to work offline and sync back safely once connection returns.

Lots of data need translation

Satellite maps and sensor readings are only useful once they point to something actionable. That's what the design has to deliver.

Timing is non-negotiable

Everything must be built around the agricultural calendar, since planting and harvest windows don't shift to fit a product roadmap.

Key Action Points

Field-First Interfaces Offline-Ready Flows Plain-Language Design Decision-Focused Dashboards Usability Testing with Real Farmers

Affidea

Affidea

Coming Soon

Ghimi

Turning a „buy now, pay later” service into a consumer favorite

Raiffeisen International

User Research for Digital Banking Concept

Automotive

Automotive and mobility

Automotive & Mobility

The journey buyers follow before getting into their dream cars is quite complex, from showroom visits to financing apps and configurators. The goal is to keep them oriented at every step.

Struggles in This Industry

Too many people involved

Dealers, importers, and finance partners each hold a piece of the process. We design for continuity across all of them.

Choices become difficult

Configurators can overflow with options. We structure the path so the impact of each choice is obvious.

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Online meets offline

A digital journey eventually hands off to a test drive, and that handoff should always feel like one continuous experience.

Loyalty is an afterthought

Post-purchase tools shape long-term relationships. This is why we treat service booking and ownership tools as core product

Key Action Points

Guided Configurators Lead-to-Contract Journeys Dealer & Customer Portals Connected Ownership Experiences Conversion-Focused Testing

Affidea

Affidea

Coming Soon

Ghimi

Turning a „buy now, pay later” service into a consumer favorite

Raiffeisen International

User Research for Digital Banking Concept

Banking & Finance

Banking and financial services

Banking, Fintech & Financial Services

Banking carries more rules behind it than almost any other digital product, and none of them are going away. We design around all of that, while making sure customers never feel it.

Struggles in This Industry

Old and new, side by side

New interfaces are built on top of old infrastructure. A legacy software redesign starts with what the system can actually support, while making the experience feel new.

Compliance shapes the product

Legal and risk requirements affect every screen, sooner or later. Involving them early costs a lot less than redesigning around them.

Accessibility is law

Every screen has to meet strict accessibility standards. We build that inclusion in from the very first wireframe.

Procurement moves differently

Internal processes can slow progress down even when the work itself is ready to move. We work in clear phases with defined outcomes.

Key Action Points

Large Volumes of Screens Innovative Products Cross-selling Decentralization Tested and Validated Designs Next-generation Experiences Mobile-First Products

Affidea

Affidea

Coming Soon

Ghimi

Turning a „buy now, pay later” service into a consumer favorite

Raiffeisen International

User Research for Digital Banking Concept

Education

Education and e-learning

Education & E-Learning

Most learning platforms lose people in the first few weeks, because progress isn't visible enough for someone to actually want to come back tomorrow. The content is rarely the problem.

Struggles in This Industry

Interest fades fast

Novelty wears off quickly, while visible progress and real feedback are what make coming back feel worth it.

Two audiences at once

Addressing learners and educators at the same time means designing interfaces that balance daily motivation with administrative clarity.

Accessibility is non-negotiable

Learning must work for everyone using it, meaning the product needs accessible patterns from the start.

Evaluations without pressure

Tests need to be designed so they help people understand where they stand, without adding anxiety that can make them drop out.

Key Action Points

Learner-Centered Journeys Role-Based Dashboards Accessible by Default Motivation & Progress Systems Usability Testing with Students

Affidea

Affidea

Coming Soon

Ghimi

Turning a „buy now, pay later” service into a consumer favorite

Raiffeisen International

User Research for Digital Banking Concept

Health & Pharma

Pharma and healthcare

Pharma & Healthcare

Health products are some of the most sensitive, carrying real consequences. Designing these means following regulations and clinical accuracy while easing the load for users during stressful moments.

Struggles in This Industry

Regulation sets the boundaries

Medical and privacy rules shape what a flow can and can't do, and the product sits inside those boundaries from the start.

High-stress moments

People often engage with these products during difficult moments. So we slow things down with step-by-step experiences that ease the load.

No room for extra steps

Speed and orientation weigh more than anything decorative, as every additional click in a clinical setting has a real cost.

Data sensitivity

Health records require legally sound consent flows. Transparent design is what builds trust immediately.

Key Action Points

Patient-First Flows Clinical Workflow Design Regulatory-Ready Interfaces Consent & Privacy Patterns Validated with Real Patients

Affidea

Affidea

Coming Soon

Ghimi

Turning a „buy now, pay later” service into a consumer favorite

Raiffeisen International

User Research for Digital Banking Concept

Public Sector

Public sector and govtech

Public Sector & GovTech

In public services, the target audience is an entire country. That means designing for different ages, backgrounds or comfort levels with technology. The product needs to work for everyone at once, without exceptions.

Struggles in This Industry

No segment to optimize for

Most products have the opportunity to prioritize a single user persona, public services don't. Solutions need to work for the full range of people who might show up.

Old systems underneath

Registries and infrastructure built decades ago still power new services. We design around real constraints, without exposing them to the user.

Legal language

RRegulations write the content, but people still need to act on it. We translate everything without losing what the law requires.

Trust and transparency

People need to feel that a step was secure and that it actually happened. That's what status updates, confirmations, and records are for.

Key Action Points

Plain-Language Services Accessibility Compliance End-to-End Citizen Journeys Legacy Integration Design Inclusive Usability Testing

Affidea

Affidea

Coming Soon

Ghimi

Turning a „buy now, pay later” service into a consumer favorite

Raiffeisen International

User Research for Digital Banking Concept

Retail

Retail and ecommerce

Retail & eCommerce

A confusing checkout or a hard-to-find product shows up in the numbers, and even the smallest gap can make someone abandon their cart. A full redesign is rarely the answer. Usually, customer journey mapping finds the exact friction points that need fixing.

Struggles in This Industry

Checkout friction

Every extra field and surprise cost pushes people to leave. Simplifying checkout to the essentials is one of the biggest drivers of conversion. 

Findability is half the battle

A product someone can't find is a product they can't buy. We build search around how shoppers describe what they want. 

Mobile is king

Most people are shopping from their phones now. This is why design systems scale up from mobile rather than down from desktop. 

Promotions vs. clarity

Banners and badges can crowd a page until nothing stands out. A clear visual hierarchy is what lets you sell without overwhelming the user. 

Key Action Points

Conversion Rate Optimization Checkout Simplification Mobile-First Commerce Search & Navigation Design A/B Tested Improvements

Affidea

Affidea

Coming Soon

Ghimi

Turning a „buy now, pay later” service into a consumer favorite

Raiffeisen International

User Research for Digital Banking Concept

Security & Antifraud

Security and antifraud

Security & Antifraud

The stronger the protection, the more friction it usually adds, friction being exactly what pushes real users away. Everything is all about finding the few places where friction matters and removing it everywhere else.

Struggles in This Industry

Protection or ease

Every verification step adds security and subtracts ease at the same time. We concentrate friction only where the real risk lives.

Alerts over alerts

Too many signals and alerts can overwhelm people fast. We keep the interface quiet on anything that isn't critical, so what matters can stand out.

Clarity for non-experts

A correct warning means nothing if no one understands what to do with it. Plain communication needs to be part of the security design itself.

False positives hurt trust

Blocking a legitimate customer, even once, can lose them for good. Easy recovery paths must be part of the process.

Key Action Points

Frictionless Authentication Analyst Dashboards Risk Communication Design Fraud Flow Optimization Trust-Preserving Recovery

Affidea

Affidea

Coming Soon

Ghimi

Turning a „buy now, pay later” service into a consumer favorite

Raiffeisen International

User Research for Digital Banking Concept

Services

Professional services

Professional Services

What people buy in services is trust, and any digital platform is their first proof of it. The goal is to make expertise visible directly on a screen, turning a faceless tool into what supports a true relationship.

Struggles in This Industry

Expertise is invisible

What makes a team good is hard to show, but good design can make real competence clear on screen.

The firm or the client

Service portals often reflect internal structure instead of the client's actual questions. We flip that focus outward, and design around what the client needs to know..

Manual processes are still there

A polished interface can still be hiding a process that runs on spreadsheets. We design flows that both the client and the team behind them can sustain.

Every engagement is different

Custom work resists rigid templates, but clients still need predictability. Our frameworks stay flexible enough to handle both.

Key Action Points

Client Portal Design Onboarding Journeys Self-Service Workflows Trust-Building Interfaces Service Blueprinting

Affidea

Affidea

Coming Soon

Ghimi

Turning a „buy now, pay later” service into a consumer favorite

Raiffeisen International

User Research for Digital Banking Concept

Telco

Telco and connectivity

Telco & Connectivity

Nobody opens a telco app because they want to, but because something's wrong or a bill looks off. The best telco UX makes that visit fast and clear enough so they can forget about the app again right after.

Struggles in This Industry

Plans turn into a maze

Options and bundles multiply fast. We build comparisons that make the right choice obvious, without extra research.

Self-service can grow frustration

Deflecting a call only helps if the app actually solves the problem. Otherwise you're just adding a step before the same phone call.

Tariffs hurt trust

An unexpected charge does more damage to trust than almost anything else in this category. We keep costs visible at every step.

Old systems behind apps

Years of infrastructure usually sit behind every button in the app. We design around what those systems can do, while pushing for the fixes that matter.

Key Action Points

Self-Service First Transparent Billing UX Plan & Bundle Clarity Churn-Reducing Journeys Support Flow Redesign

Affidea

Affidea

Coming Soon

Ghimi

Turning a „buy now, pay later” service into a consumer favorite

Raiffeisen International

User Research for Digital Banking Concept

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